I’m Charre Mae Halili

Experience

• Develop engaging content for various social media platforms tailored to the target audience and brand objectives.
• Plan and schedule social media posts using tools like Hootsuite or Loomly to ensure consistent and timely content delivery.
• Monitor social media channels for comments, messages, and mentions, and engage with the audience promptly. Foster positive relationships with followers and address any concerns or inquiries.
• Track key performance metrics such as reach, engagement, and conversion rates using analytics tools like Google Analytics or social media platform insights. Use data to optimize content strategy and improve performance.
• Develop and execute social media campaigns to promote products, services, or brand initiatives. Monitor campaign performance and make adjustments as needed to achieve goals.
• Stay updated on industry trends, news, and conversations relevant to the brand or industry. Use social listening tools to gather insights and identify opportunities for content creation or engagement.
• Maintain brand consistency across all social media channels, ensuring that messaging and visuals align with brand guidelines and values.
• Create and manage social media advertising campaigns to increase brand awareness, drive website traffic, or generate leads. Monitor ad performance and adjust targeting and budgets as necessary to optimize results.

• Handling email using Zoho, calls and messages of Client via Ring Central
• Ensuring that all files are up to date
• Updating live website and adding contents
• Help managing sales in Trello
• Assigning team their own task everyday using trello
• Responsible in creating staging site for new websites
• Scheduling meeting for client
• Create responsive and amazing websites

• Identifying hardware and software solutions and providing accurate troubleshooting of technical issues.
• Installing and configuring hardware and software.
• Providing timely and accurate customer feedback.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Knowing our products inside and out so that you can answer questions.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support